The Living Well Information & Support Service exists to empower and support the people of Doncaster, by providing quality information and support about cancer and to enable them to make positive changes to their lives to help them

‘Live Well’

We believe that everyone can expect to be supported to be able to live to their full potential no matter at what point they are on their journey. We believe that people have a right to expect and receive a professional, quality service that responds to their individual needs.

From the time of its discovery and for the balance of life, An individual diagnosed with cancer is a cancer survivor”

What do we offer?

We offer information and support to the public, patients, their relatives and carers, or anyone worried about cancer. This information includes:

  • Booklets/leaflets/DVD’s
  • Emotional support
  • Face to face or telephone support
  • Referral to local services and benefits advisors
  • Information about living with cancer, e.g. work related issues, fatigue, diet
  • Cancer screening information
  • Recognising early signs and symptoms
  • Healthy life styles
  • Practical help

You are welcome to come and browse our wide range of information on all aspects of cancer, or we are able to post information direct to you at home.

Alternatively if you would like specific information please complete the Information Prescription here:

Once the form is complete you can:

  • Email it to us via
  • Fax it to us on 01302 796924
    Or post it to: Living Well Information & Support Service, St John’s Information Centre, Tickhill Road Site, Balby, Doncaster DN4 8JS

We offer a full assessment of your needs and concerns and a clear action plan to address them working closely with other professionals if necessary.

By working with our partners in the Health Service and Community we can ensure you receive the information and support you need when you need it.

Our Partners:

Meeting New Horizons – support people affected by cancer throughout their journey from diagnosis onwards. They can arrange home visits to offer an assessment of benefit entitlement and assist in applying for benefits. Their community team can signpost to quality assured organisations within the community that could offer appropriate help and support. All partner groups have been awarded the survivor friendly quality mark.

Cancer Buddies – Is a unique service supported by Doncaster Council and Macmillan available to all residents within the borough. The team of Cancer Buddies can offer 1 to 1 emotional support, a chance to talk to someone who has been on a similar cancer journey, support for carers and has a network of volunteers across various age groups.

What do people say/ask us?

“How can I learn more about the type of cancer I have?”

“How can I get advice on benefits or help with the extra costs?”

“There is so much going on that I don’t understand and I don’t know if I can cope!”

“Where can I get support from?”

“I was able to talk openly about my illness and how I felt. I was given information I needed to support me and my family.”

“How do I explain things to my children?”

Books on Prescription

We can offer Books on Prescription for people attending our service.

Information about this service is here:

Contact us

Appointments can be made in the centre which is a friendly, warm and confidential environment and also at a range of venues across Doncaster.

We accept referrals from health and social care professionals and we welcome self-referrals.

We are open Monday to Friday 8.30am – 4.30pm (except bank holidays)

If you would like to speak to one of the team about any concerns or worries you may have please call our help desk:

  • 01302 796 853


  • Living Well Information & Support Service, St John’s Information Centre,
    Tickhill Road Site, Balby, Doncaster DN4 8JS