Administration Volunteers

  • Various weekdays – times by arrangement with relevant service.

Volunteers work with different departments throughout the hospice and information and support centre, providing administrative support to the professional teams.

Tasks:

  • Filing
  • Photocopying
  • General administration duties

Core skills:

  • Basic office skills
  • Phone answering skills/message taking skills

Responsible to: Head of relevant service/Voluntary Services Manager

Day Hospice Volunteers

  • 9.30am – 3pm Tuesday to Friday.

This group of volunteers works closely with our patients, serving refreshments and meals, helping with activities such as painting, clay work, and card making, and generally interacting with them throughout the day to ensure they receive maximum benefit from their time at the hospice.

Tasks:

  • Welcome patients
  • Make teas and coffees/assist with lunch menu
  • Assist patients walking/moving around
  • Assist patients whilst eating
  • Talk with patients/play games/assist with craft activities etc
  • Helping to tidy the day unit at the end of the day.

Core Skills:

  • Interpersonal and communication skills
  • Ability to relate to other people
  • Reasonable physical fitness

Responsible to: Day Care Leaders/Voluntary Services Manager

Volunteer Drivers

  • Various times between 9am to 5pm Monday to Friday

Volunteer drivers work with different departments within the hospice and information and support centre to ensure patients and carers are able to attend clinics / appointments / day care placements on a regular basis.  Drivers will collect patients / carers from their homes in their own car and transport them to the hospice, then return them home again.

Tasks:

  • Assist patients to and from the car
  • Drive patients to and from the Hospice/Information and Support Centre
  • Mandatory driving assessment

Core Skills:

  • Competent driver
  • Interpersonal/Communication skills
  • Reasonable physical fitness

Responsible to: Day Care Leaders/Voluntary Services Manager

Reception Volunteers

  • 9am – 1pm, or 1pm – 5pm or 5pm – 8pm Monday to Friday
  • 10am – 2pm or 2pm – 5pm or 5pm – 8pm Saturday
  • 10am – 2pm or 2pm – 5pm or 5pm – 8pm Sunday

Reception volunteers at the hospice are the first point of contact for our visitors.  They are responsible for answering the telephone, taking messages, greeting visitors, patients, their relatives and friends, ensuring everyone receives a warm welcome into the hospice.

Tasks:

  • Welcome visitors/sign visitors in and out
  • Take phone calls/accurately record and pass on messages
  • Distribute post/carry out photocopying/send faxes as required

Core skills:

  • Interpersonal and communication skills
  • Phone answering skills/message taking skills
  • Numeracy

Responsible to: Voluntary Services Manager

Ward Volunteers

Responsible to: Senior Sister/Voluntary Services Manager

  • 10am – 2pm or 5pm – 8pm any day of the week

These volunteers work closely with the nursing staff on the in-patient unit, serving meals and refreshments to patients and their families, arranging flowers, general housekeeping around the ward and talking to patients and relatives on the unit.

Tasks:

  • Give out fresh jugs of water and clean glasses to each patient
  • Offer tea/coffee to patients and their visitors
  • Serve meals to patients
  • Load and empty the dishwasher
  • Prepare snacks for patients and visitors
  • Refresh flowers on the ward
  • Tidy family room
  • Tidy book shelves/ CDs
  • Be available to chat to patients/ visitors, if they wish to do so

Core skills:

  • Patience, tact & sensitivity
  • Interpersonal/Communication skills

Responsible to: In Patient Unit Sister/Voluntary Services Manager