Communication

  • We have listened and will continue to listen to the concerns of people affected by cancer and help communicate those concerns to other professionals. We will continue to work with partnership organisations ensuring that there are clear lines of communication and information sharing so that people affected by cancer do not have to keep repeating their concerns and stories.
  • The Cancer Survivorship project, through listening to the voices of survivors, has identified eight key themes of greatest concern to survivors. These themes will inform, shape and direct the services, support and information we aim to provide.

Commitment

  • We are committed to working together with primary and secondary care providers, with statutory services and with partnership organisations to ensure that survivors can access support, information and services they need. Furthermore the project aims to develop in such a way as to be sustainable in the long term.
  • We are working in partnership with the third sector, breaking down barriers, sharing information and as a consequence building stronger communities for survivors. We have in place a data sharing agreement and will be sharing training and development opportunities across the different sectors. We are actively recruiting new volunteers, developing specific volunteer job roles and providing ongoing training and support.

Competency

  • We ensure that all member s of the team are fully supported in their roles through both clinical and managerial supervision. Training is delivered to ensure that team members and volunteers are fully equipped to meet the demands of their roles. We will be sharing training opportunities with our partners from different sectors to promote one team working.
  • One of our main partners is the social enterprise organisation Meeting New Horizons. They complete a comprehensive  ‘health check’ on community organisations before referring survivors to them. This will ensure that they are legally compliant and ‘survivor friendly’; so that survivors can expect high quality services, support and interventions.

Compassion

  • We ensure that all member s of the team are fully supported in their roles through both clinical and managerial supervision. Training is delivered to ensure that team members and volunteers are fully equipped to meet the demands of their roles. We will be sharing training opportunities with our partners from different sectors to promote one team working.
  • We offer a holistic needs assessment to each person who approaches the service or who is referred. This involves listening to concerns a patient or their family may have regardless of what they are about and exploring with them ways in which their concerns can be met.

Care

  • We care passionately about the service we are developing and the survivor experience.  Our aim as a team is to ensure that the highest quality of care is afforded to all service users.
  • We are engaging with Third Sector organisations who can provide support and services to people affected by cancer. Before we introduce service users to them organisations will engage in cancer awareness training to ensure that they are ‘survivor friendly’ and will have a named person as contact. Ongoing feedback will be gathered from service users as to their experience and changes made if appropriate.

Courage

  • We recognise and celebrate the courage of cancer survivors.  We demonstrate courage when supporting people affected by cancer and in sourcing new services and support and in developing new outreaches.
  • In developing the service following a coproduction model we are prepared to challenge professional assumptions and listen carefully to the concerns of people affected by cancer as they help shape service provision and take control over their own lives.